What is your after-sale service?
All the after-sale problems will be solved based on mutual friendly communication.
In case of quantity shortage,the detailed certificates should be sent to our side in seven days after the goods arrive at your warehouse.In case of quality discrepancy,such as problems caused by raw material,welding,or surface finish,the detailed certificates should be sent to our side.If it is confirmed caused by our side for the above two mentioned situations,the loss will be compensated as the new goods sent to your side in next order.
What is your payment term?
T/T is prefered.L/C at sight can be accepted in some area.
What is production time?
Usually it takes 25-30 days for the first container,production goes faster after the first container once all raw materials are ready.The more the faster.Partial shipment can be arranged if requested.
Do you have certificate?
Clients need to pay the cost to do the test from Third Party Testing Agent.Factory certificates can be offered for some products.We have testing machines in the factory,and also working with labs for testing.
How you do the quality control?
Our strict quality control system ensures all products well made step by step. All the raw materials are bought from professional steel manufacturers, with Mill Test Certificates offered. Our quality control persons inspect and monitor the whole process from raw material, cutting, pressing, welding, matching, surface finish, finishing process, packing, container loading and transportation.
Do you offer OEM service?
Can I request samples?Is it free?
Yes,we can offer free samples on most itmes if it is not too heavy or big.
What is MOQ?
Usually we don't have a MOQ,but it depends on the product you are looking for.
What is your product range?
Ringlock system,frame system,tubes and couplers,cuplock system,props,other scaffolding accessories and metal products.